Frequently Asked Questions

No. All products supplied by Ascend Peptides are intended exclusively for in-vitro laboratory research and analytical purposes. They are not drugs, foods, cosmetics, medical devices, or veterinary products, and are not intended for human or animal use, diagnosis, treatment, or prevention of any disease or condition.

Customers must be 18 years of age or older and ordering for legitimate research, analytical, or educational purposes. By placing an order you confirm both of these conditions. Resale or onward distribution to third parties is prohibited under our Terms.

We accept direct UK bank transfer. At checkout you choose 'Bank Transfer', your order is reserved as pending, and our bank details and your unique order reference are shown on the confirmation screen and emailed to you. We dispatch as soon as the transfer arrives (typically the same working day). No card details are taken or stored.

UK bank transfers via Faster Payments arrive within seconds to a couple of hours during banking hours. We aim to confirm receipt and dispatch your order the same working day if the transfer arrives before 2pm. If you've sent a transfer and not heard back within 24 hours, contact us with your order number.

Visit our COA page and select the product you would like documentation for, or email us via our contact page with your order number and the product name. We will send the relevant batch documentation within one working day.

Peptides are short chains of amino acids — the building blocks of proteins. Research peptides are synthetic compounds used in scientific and laboratory studies to investigate biological processes. They are not approved for human use and are sold strictly for research purposes.

All products sold by Ascend Peptides are for research use only and are not intended for human consumption. Our peptides undergo third-party laboratory testing to verify purity and identity. We provide COAs (Certificates of Analysis) upon request.

Bacteriostatic water (BAC water) is sterile water containing 0.9% benzyl alcohol, which prevents bacterial growth. It is commonly used in laboratories to reconstitute lyophilised (freeze-dried) peptide vials. If you purchase a vial, we include 3ml BAC water, 10 syringes, and 10 swabs with your order.

To reconstitute a lyophilised peptide: 1) Allow the vial to reach room temperature. 2) Using a sterile syringe, slowly inject the specified amount of bacteriostatic water down the side of the vial. 3) Gently swirl — do not shake. 4) Store reconstituted peptides in the fridge at 2–8°C and use within 28 days. This process is for research use only.

Yes. All orders are dispatched in plain, unbranded packaging with no reference to Ascend Peptides or the contents on the outside of the parcel.

We use Tracked24 Royal Mail for all UK orders. Standard delivery is 1–3 working days. Orders placed before 2pm on weekdays are dispatched same day. Free shipping on orders over £100; otherwise £5 flat rate.

Due to the nature of research chemicals and hygiene regulations, we are unable to accept returns on opened products. If your order arrives damaged or incorrect, please contact us within 48 hours with photographic evidence and we will resolve the issue promptly.

Research peptides are not controlled substances in the UK. They are legal to purchase and possess for legitimate research purposes. They are not licensed medicines and must not be used for human consumption. It is the buyer's responsibility to ensure compliance with all applicable laws in their jurisdiction.

No. Our products are strictly for in-vitro laboratory and research use only. They are not approved for human use, are not food supplements, and are not medicines. Ascend Peptides accepts no liability for any misuse of products.